Last Updated: May 2026

1. Introduction

Welcome to the Milegate Rentals Ltd privacy policy.

Milegate Rentals Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (milegategroup.co.uk), use our services as a tenant, landlord, or guarantor, and tell you about your privacy rights and how the law protects you.

2. Who We Are

Milegate Rentals Ltd is the controller and responsible for your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: Milegate Rentals Ltd
Email address: info@milegategroup.co.uk
Telephone number: 020 3870 7733
Postal address: 220 The Vale, London, NW11 8SR
ICO Registration Number: ZA881628

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, including:

Identity Data: includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, and ID/passport documents (e.g., for Right to Rent checks).
Contact Data: includes billing address, delivery address, email address, and telephone numbers.
Financial Data: includes bank account and payment card details.
Background Data: includes employment history, credit check results, and referencing reports.
Transaction Data: includes details about payments to and from you and other details of services you have purchased from or through us.

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Third parties or publicly available sources: We may receive personal data about you from various third parties, such as property portals (e.g., Rightmove, Zoopla), referencing agencies, credit reference agencies, and public registers.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (e.g., setting up a tenancy agreement or property management contract).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation (e.g., Right to Rent checks, anti-money laundering regulations).

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes outlined in this policy:

Landlords and Managing Agents: To facilitate the tenancy and manage the property.
Referencing Agencies and Credit Reference Agencies: To assess suitability for a tenancy.
Deposit Protection Schemes (e.g., DPS, TDS): To legally secure tenant deposits.
Service Providers: Including maintenance contractors, plumbers, electricians, and inventory clerks who require access to properties and tenant contact details.
Local Authorities and Utility Companies: To ensure accurate billing and council tax liability.

7. Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements and to establish, exercise or defend legal claims.

Retention periods vary depending on the nature of the information and the purpose for which it is held. We periodically review the personal data we retain and securely delete or anonymise information where there is no longer a lawful or legitimate reason to keep it.

Where we are required by law, regulation or contractual obligation to retain information for a specified period, we will retain it for that period and delete or anonymise it when it is no longer required.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@milegategroup.co.uk.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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